Customer Experience Specialist

Calyan Wax Co. • Arlington, TX

2d • $48,000 - $72,000 • Hybrid

About The Position

Calyan is a give-back candle company on a mission to become the top 100% soy candle brand in the United States. Known for our reliable products, “surprise and delight” customer service, and commitment to funding the fight against human trafficking, we have experienced remarkable growth since our founding in 2017. We are seeking a highly organized, service-minded, and detail-oriented Customer Experience Specialist to support our retail and wholesale customers through clear communication, problem-solving, and day-to-day customer support operations. This role plays an important part in delivering the thoughtful, responsive service that sets Calyan apart. The ideal candidate is a strong communicator who enjoys helping people, pays close attention to detail, and can manage multiple responsibilities with professionalism and care. We are looking for someone who is dependable, adaptable, proactive, and able to work both independently and collaboratively across departments.

Requirements

• 2+ years of experience in customer service, customer support, account management, administrative support, or a related role preferred.
• Exceptional written and verbal communication skills.
• Strong organizational, time management, and multitasking abilities.
• Strong attention to detail and ability to manage multiple priorities effectively.
• Ability to remain professional and solution-oriented when handling customer questions or issues.
• Proactive and self-motivated, with the ability to work independently and take initiative when needed.

Nice To Haves

• Preferred experience using platforms such as Shopify, Zendesk, CRM systems, and Microsoft Office/Excel.

Responsibilities

• Retail Customer Support
• Wholesale Account Support
• Customer Experience & Relationship Management
• Data Management & Reporting
• Administrative & Cross-Functional Support

Benefits

• Unlimited PTO
• 10 paid holidays
• 401K Plan – Available after 3 months
• Health, Dental, Vision Benefits - 60% company / 40% employee split (available on the first of the month after start date)
• Profit Sharing Plan
• Employee discount of 50%
• Pay Day Breakfasts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed