Customer Experience Specialist

Venture Home•Stamford, CT

4d•$24 - $27•Onsite

About The Position

Venture Home is dedicated to simplifying the transition to a clean-energy home, moving beyond just solar panels to help homeowners fully electrify their lives. The company aims to replace the typical headaches of home improvement with a transparent, efficient, and rewarding process. They are seeking professionals who are energized by helping others, empathetic communicators, and proactive problem-solvers who take pride in delivering a seamless customer journey and ensuring clients feel supported throughout the process.

Requirements

Prior experience in customer success, hospitality, or solar operations is a major plus.
Strong interpersonal skills.
Ability to juggle multiple priorities without losing composure.
CRM experience is required.
Comfortable navigating CRMs and eager to use AI to amplify personal touch.
Resilient, customer-first attitude even when busy.
Gift for making people feel comfortable and valued through writing and speech.
Detail-oriented.
Full-time, in-office role at Stamford, CT headquarters.

Nice To Haves

Prior experience in customer success, hospitality, or solar operations.

Responsibilities

Be the dedicated point of contact, ensuring customers are never left wondering "what’s next?" through proactive updates.
Become an expert in home electrification, translating complex solar and energy concepts into simple, relatable wins for customers.
Manage inbound joy and outbound care via phone, email, and messaging with a "how can I help?" spirit.
Work cross-functionally with field and operations teams to resolve issues and exceed expectations.
Leverage AI tools, automation, and CRM to focus on building human connections.