Customer Experience Specialist
About The Position
Our client in Buffalo, NY, is looking to hire a Customer Experience Specialist to join their team. This is an onsite/full-time/direct-hire position. Salary range based on experience: $50k-$55k + Bonus. We're looking for a dedicated and detail-oriented Customer Experience Specialist to join our operations team. This role focuses on delivering prompt, professional support to customers, partners, and internal teams. You'll manage inquiries via phone and email, resolve issues, document interactions in our CRM, and contribute to improving our support processes. Over time, you may also assist with billing and sales operations.
Requirements
- Bachelor's degree
- 2-3 years of customer support experience
- Strong self-management and communication skills
- Willingness to learn in a fast-paced, entrepreneurial environment
- Valid driver's license and reliable vehicle
- Applicants must be authorized to work in the U.S.
Nice To Haves
- QuickBooks experience is a plus
Responsibilities
- Respond to customer calls and emails with timely, accurate support
- Manage and follow up on trouble tickets using our CRM and ticketing system
- Document all interactions thoroughly and consistently
- Collaborate with team members to ensure high-quality service
- Suggest process improvements and help enhance internal workflows
- Support cross-functional teams as needed (billing, sales ops, etc.)
- Participate in a rotating weekend on-call schedule
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
