Customer Experience Specialist

Mario Purchaser LLC • Tampa, FL

5d • $18 - $20 • Onsite

About The Position

Acree Plumbing Air and Electric has been in business since 1967 and proudly services the Tampa community and surrounding counties. They offer same-day service from top-notch technicians and unparalleled customer service. Acree believes in taking great care of their employees so they can take great care of their customers, operating under the principle that "Everybody Wins!"

Requirements

• Excellent verbal and written communication skills
• Positive, professional, and friendly demeanor
• Strong problem-solving and multitasking abilities
• Self-motivated, organized, and team-oriented
• High school diploma or equivalent

Nice To Haves

• Sales experience is preferred
• Previous high volume call center experience is preferred
• Home service experience preferred
• Service Titan experience is preferred
• Associate’s or higher degree a plus

Responsibilities

• Handle high-volume inbound calls with professionalism and accuracy
• Convert inbound inquiries into scheduled, revenue-generating service appointments
• Make outbound calls to schedule, confirm, and follow up on appointments
• Resolve customer concerns while maintaining composure and professionalism
• Enter and manage data accurately within our CRM system
• Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors
• Conduct follow-up calls with customers to ensure satisfaction and explore additional service opportunities
• Participate in training sessions and remain informed on service updates, offerings, and procedures
• Successfully convert requests for service into booked appointments to meet individual and team KPI goals
• Correctly identify customer needs and overcome objections that may impede call booking
• Accurately collect and enter all necessary customer information into the service database
• Answers all calls with a sense of urgency while providing superior customer service at all times
• Communicate professionally and effectively with Dispatch and Service teams to ensure proper customer handling
• Follow-up with customers to ensure overall satisfaction with customer experience and service
• Effectively handles all other lead sources; such as web leads and answering service messages
• Successfully performs opening and closing duties
• Other duties as assigned

Benefits

• Competitive hourly pay
• Weekly pay
• Incentive opportunities
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Holidays
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Opportunities for advancement in a company that promotes from within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED