Bilingual Remote Full-Time Permanent Customer Experience Specialist
About The Position
Join our top-tier team as a full-time, remote Customer Experience Specialist. Are you passionate about helping others and delivering exceptional customer service? We are looking for enthusiastic individuals with flexible and open availability (days, evenings, nights, and weekends) to join our customer care team! Signet Jewelers is the world's #1 specialty jewelry retailer, known for our 'People First' approach. We focus on delivering top-tier customer service, continuous learning, and empowering our team members at all levels. As a Customer Experience Specialist, you will be the first point of contact for customers calling our customer care center. You will help support iconic brands like Kay, Jared, Zales, Peoples, and Banter, ensuring every customer feels valued and supported after their interaction.
Requirements
- Previous customer service or customer support experience
- Strong verbal and written communication skills in English and Spanish
- Ability to multitask with accuracy and attention to detail
- Comfort with data entry, Microsoft Word, Excel, and basic math
- Analytical mindset to interpret feedback and continuously improve
- Bilingual skills (especially Spanish) are a plus
Nice To Haves
- Bilingual skills (especially Spanish) are a plus
Responsibilities
- Provide professional, courteous, and grateful assistance on every phone call
- Offer exceptional, personalized solutions tailored to each customer's needs
- Maintain accurate records of interactions and transactions
- Multitask with confidence: document, research, and interact with customers in real-time
- Demonstrate strong phone etiquette and represent Signet positively at all times
- Meet or exceed production, call adherence, schedule adherence, and quality expectations
- Manage escalated concerns with empathy, patience, and professionalism
Benefits
- Competitive starting salary of $16.50/hour, plus seasonal overtime opportunities
- Employee discounts
- Bilingual pay differential for Spanish available (must pass oral and written proficiency test)
- Up to 6 weeks of paid training, plus ongoing coaching and development
- Cross-training opportunities (e.g., chat support)
- Earn referral bonuses when referred individuals complete 60 days!
- Comprehensive medical, dental, and vision insurance to keep you and your family covered
- Generous 401(k) contribution after just one year to help secure your financial future
- Work safely and comfortably from home - we provide all necessary equipment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
