Remote Bilingual Full-Time Permanent Virtual Jewelry Expert

Signet Jewelers • Akron, OH

12d • Remote

About The Position

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! We are hiring for the June 2026 New Hire Classes, APPLY TODAY! Join our world-class team as a Full-Time Permanent Contract Bilingual Virtual Jewelry Expert (Remote Work)? Are you ready to drive your career and help others celebrate life's most important moments? At Signet Jewelers, we believe in expressing love through the timeless beauty of fine jewelry. We are looking for enthusiastic individuals to join our team as Full-Time Permanent Contract Virtual Jewelry Sales and Service Experts (VJE), working from home. As a VJE, you will help our customers find the perfect gift for any holiday or special occasion, build meaningful relationships, and conduct personalized shopping appointments. We believe you will find a place here where you can be happy, feel good, and thrive. You will gain satisfaction from positively impacting our customers' experience and contributing to our team's success through your dedication and commitment to performance excellence. If this interests you, read on!

Requirements

• Excellent customer service skills.
• Exceptional sales skills and a customer-first approach.
• Ability to meet individual and team performance goals, including sales metrics, appointment booking, customer satisfaction scores, creative commerce standards, and quality evaluations.
• Organized, self-motivated, and ready to take on any challenge.
• Excellent verbal, written, and interpersonal communication skills, always conveying empathy and positivity.
• Excellent typing skills are a must.
• Solution-oriented with strong critical thinking skills.
• Enjoy finding creative ways to help customers.
• Mathematical and analytical skills to make informed decisions.
• Enjoy building lasting relationships and making customers feel valued.
• Excellent follow-up skills.
• Proficiency with customer interaction platforms.
• Ability to handle multiple computer screens.
• Comfortable using Zoom, Teams, and other video conferencing technologies.
• Ability to adapt quickly to a constantly changing work environment.
• Ability to multitask with ease in a dynamic environment.
• Strong time management skills are essential.
• Availability during peak customer service hours, including nights, weekends, and holidays, as well as for mandatory overtime.
• Must have a dedicated, distraction-free workspace.
• Must provide own high-speed internet connection, router/modem.
• Ability to set up necessary equipment.
• Willingness to participate in cross-training within the department.
• Comfortable appearing on camera during training and meetings.
• Proficiency in English and Spanish.
• Must have Microsoft Teams installed on your device.

Nice To Haves

• Approval of Spanish language proficiency assessment may result in a salary increase.

Responsibilities

• Interact with customers via chat, text, and phone calls, either in real-time or through scheduled appointments.
• Offer expert product and service advice, style consultations, and personalized shopping experiences.
• Showcase our products online, sharing detailed information about each item's features and benefits.
• Provide information on extended service agreements and financing options, ensuring a smooth and enjoyable shopping experience.
• Contribute to sales growth through digital sales, live sales, social media presence, collaboration with brick-and-mortar stores, and connected commerce.
• Resolve customer issues quickly and efficiently, always with a positive attitude.
• Follow up to maintain lasting relationships and create a personal customer portfolio.
• Participate in cross-training within the department.
• Appear on camera during training sessions and meetings.

Benefits

• Paid training (up to 3 weeks)
• Ongoing learning and growth opportunities
• Work from home (permanent, full-time)
• Work-life balance
• Provided equipment (computer, two monitors, webcam, headset, keyboard, and mouse)
• Career growth opportunities
• Inclusive culture
• Competitive starting salary of $17.00 per hour
• Potential for salary increase for Spanish proficiency
• Paid overtime opportunities during peak periods
• Referral bonuses
• Comprehensive medical, dental, vision, and medication coverage for you and your family
• 401K retirement plan with company contribution after one year
• Paid time off
• Paid holidays
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed