Customer Experience Specialist – RBCx (Mydoh)

RBC • Toronto, ON

11d • Remote

About The Position

We are looking for a talented and passionate team-player to join the Mydoh team as a Customer Experience Specialist. Your goal will be to provide exceptional support to families across Canada. In this role, you will provide the voice of the customer to the team, while helping users with their day to day questions. You will bring an entrepreneurial mindset and energy to working with customers to ensure satisfaction.

Requirements

• Exceptional customer service capability and confidence in engaging customers across multiple channels (i.e. phone, email, live chat, etc.) using a friendly, positive and professional tone
• The ability to communicate flawlessly in English
• A drive to provide exceptional customer service
• Proven ability to prioritize, and multi-task in a fast-paced environment
• An ability to think in action, problem solve, and collaborate closely with colleagues
• A strong desire and willingness to learn and apply learnings
• Flexible availability

Nice To Haves

• Fluency in French
• Experience working in a start-up environment
• Previous experience working in a Contact/Call Centre for a financial institution and/or service industry

Responsibilities

• Proactively engage with customers through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
• Provide an invaluable customer experience by understanding customers’ immediate and future needs and providing timely resolutions
• Contribute to team results by supporting all colleagues to be successful in meeting customer needs
• Maintain high levels of customer engagement and satisfaction

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Leaders who support your development through coaching and managing opportunities
• Work with a dynamic, collaborative, progressive, and high-performing team
• Ability to make a difference and lasting impact
• A remote and flexible working environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed