Customer Experience Specialist
About The Position
At UberPrints, our Customer Experience team is at the center of building valuable relationships with the people who trust us to print their t-shirts and apparel. We use a variety of communication channels to help guide our customers through our designing and ordering process, answer questions and give advice, and resolve the barriers to delivering the best orders possible. We're committed to providing genuine, first-class service to back up the custom products we create for our customers. Our team fosters a casual yet enthusiastic environment where dress codes don't exist but passion for custom t-shirts is abundant. We drop the sales talk and corporate jargon for natural conversation and an attitude that's authentic to our roots. You'll work side-by-side with our Art Production, Digital Print Production, Screen Print Production, Procurement, and other teams to usher along our pipeline of orders.
Requirements
- Great verbal and written communication skills
- A strong attention to detail
- Proficient typing skills
- A passion for helping others
- Great problem-solving skills
- The ability to multi-task
- Motivation to work well with a high level of autonomy
Nice To Haves
- No prior knowledge of t-shirts or t-shirt printing is necessary, just curiosity and the drive to learn.
- Preference to those with weekend availability.
Responsibilities
- Fully understand and effectively communicate the details of our products and services to customers in a helpful manner.
- Guide customers through our process giving targeted advice to help lead customers to the best possible experience.
- Use effective problem-solving skills to preempt and resolve potential issues by combining knowledge of the customer's needs with our own systems.
- Screen incoming orders for possible issues and initiate contact to help find a solution.
- Use phone, chat, and email channels to field customer inquiries and concerns.
- Coordinate with our other order fulfillment teams to convey order details and resolve issues.
- Empathize with the customer experience understanding how the connections we make can foster long-term, valuable relationships.
Benefits
- PTO for full-time employees
- Health insurance and matching 401k
- Coffee, tea, snacks, awesome t-shirts, and annual celebrations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
