Customer Experience Specialist
About The Position
Ready to Elevate Your Career? Join Frank Gay Services as a Customer Experience Specialist! At Frank Gay Services, we’re more than just a workplace, we’re a community. Step into a welcoming environment where you’ll have your own personalized workspace and be greeted by a supportive management team invested in your success. Collaboration, transparency, and growth are at the heart of what we do, ensuring your ideas are valued and your career goals encouraged. With clear paths for advancement and ongoing training and coaching, your effort directly impacts your success. Join a team that rewards your hard work and supports your journey every step of the way.
Requirements
- 1-year minimum call center experience
Nice To Haves
- Team lead experience preferred
- Familiarity with HVAC, plumbing, and electrical trade terminology
- Service Titan experience is a plus!
Responsibilities
- Collaborate effectively as part of a team to achieve departmental goals
- Manage high volumes of daily inbound calls and conduct timely follow‑up communications
- Prioritize tasks and manage time efficiently to meet deadlines and service expectations
- Schedule customer appointments accurately
- Communicate clearly with customers and thoroughly document all account interactions
- Educate customers throughout their project to ensure understanding and a smooth experience
- Help others and feel great doing it!
Benefits
- Medical, Prescription, Dental, and Vision plans
- Disability & Term Life Insurance
- matching 401k benefits
- Ongoing training & development
- Paid Holidays & PTO
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
