Customer Experience Specialist

Continental Finance Company • Town of Amherst, NY

1d • Hybrid

About The Position

Continental Finance Company is looking for a Customer Experience Specialist to research and resolve customer inquiries that are presented by various regulatory and government agencies. The person in this role will be responsible for the entire resolution process, including research, communication with the cardholder, root cause analysis, and business summary reviews. The Customer Experience Specialist position is located in Williamsville, New York at our beautiful Sheridan Meadows office.

Requirements

• Excellent communication skills, written and verbal, with the ability to clearly communicate concerns to all levels of management.
• Ability to learn, understand and apply policies to everyday tasks of the role.
• Strong organizational skills and ability to prioritize workload to meet deadlines.
• Analytical and problem-solving skills with strong attention to detail.
• Proficiency in Microsoft Office (Word, Power Point, and Excel).
• Team player with a high level of interpersonal skills and can collaborate with other teams in the organization.
• Bachelor/Associates degree or equivalent work experience in related field

Responsibilities

• Research and resolve customer inquiries received by regulatory and government agencies
• Responding to inquiries in a timely and thorough manner in writing
• Collaborating with other departments when necessary to resolve the inquiries
• Identifying potential gaps in processes that may impact business success, quality, or customer experience, and providing recommendations for potential improvements
• Accurately entering information into spreadsheets and databases for tracking, reporting, and analysis purposes
• Adhering to all deadlines and meeting team productivity expectations
• Provide exceptional customer service to ensure retention of the client base, and that customers are recognized properly and satisfied with the outcome to their issue
• Additional project work as assigned by the Customer Experience Manager

Benefits

• hybrid work schedule
• competitive compensation
• benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree