Customer Experience Specialist

Kemin•Des Moines, IA

7d•Onsite

About The Position

At Kemin, we are passionate in our effort to create a world‑class customer experience. We are currently hiring for a Customer Experience Specialist to join our Pet Food and Rendering team! The Customer Experience Specialist will assist customers and support our sales team. They will work independently to ensure customers are happy with our services and products, as well as handle both domestic and international customer orders, and assist others when needed. The ideal candidate will have experience importing and exporting products and placing customer orders. Join the Kemin Team and Transform Lives! We are a privately held, family-owned-and-operated global biotechnology company driven by curiosity and committed to transforming the quality of life for people, pets, and the planet. We create solutions that strengthen health and wellbeing, provide nutrition and immune support for pets and production animals, safeguard the planet’s natural resources, and protect the global food supply chain for generations to come. We supply over 500 specialty ingredients for various industries, including human and animal health and nutrition, pet food, aquaculture, nutraceutical, food technologies, crop technologies, textiles, biofuels, and animal vaccines. We employ 3,500 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, Egypt, India, Italy, San Marino, Singapore, South Africa, and the United States.

Requirements

High School Diploma with 3-5 years of experience OR Associates Degree with 0-3 years of experience
Strong organizational skills with an attention to detail.
Ability to work productively in a fast paced, high-pressure environment.
Strong communication and coordination skills especially.
Ability to maintain a positive attitude and positive communications with customers, especially in the event of unmet customer expectations or shipment difficulty.
Remain in emotional control, organized and clear headed during periods of high stress situations.
Master the ability to work productively in a fast paced, high-pressure environment while demonstrating a high level of AQ.
All communication with customers and coworkers must be performed in a positive and professional manner.
Experience importing and exporting products and placing customer orders.

Responsibilities

Capable of handling all transactional related communications routine and with supervision.
Handle domestic and international customer orders, ensuring timely and accurate shipping of materials to various locations.
Ability to communicate at all levels within Kemin and Customer’s organization as needed in order to ensure order satisfaction.
Order acceptance and solicitation.
Maintenance of customer pricing, ship to and bill to database.
Work in partnership with Finance Department to ensure accurate and timely invoicing.
Provide input to production meetings to communicate customer needs and expectations to the Manufacturing Department.
Communicate order status and changes of status to customers as needed.
Responsible for the development and compliance of all ISO policies and standards within the department.
Responsible for the execution of the strategic plan by providing superior customer service and support to the field staff.
Handle customer orders, invoicing, providing internal/external customer service to all departments.
Complex problems include monitoring inventory in relationship to customer orders resulting in timely delivery of product on all open orders. The incumbent may be required to track sample requests and providing follow-up to field representatives.

Benefits

Competitive salary
uncapped bonus opportunities
401k match program
generous paid vacation and holidays
fitness reimbursement for the whole family
access to an on-site fitness center
a restaurant offering seasonal fresh food options
free fresh fruit in break areas
opportunities for growth and development throughout your entire career
in-house learning platforms, offering thousands of training resources both live and online
tuition reimbursement for external post-secondary pursuits
paid time off for service
partnerships with The World Food Programme and Habitat for Humanity
local community initiatives