Full-Time Customer Experience Specialist
About The Position
Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service. SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.
Requirements
- Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
- Approach daily tasks, projects and follow-up communication with energy and sense of urgency
- Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
- Show respect and appreciation for others and Scheels
- Arrive to work and meetings 10 minutes early
- Genuine interest and action in helping others before yourself, regardless of recognition or reward
- Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
- Ability to adapt to a changing work environment
- Ability to apply concepts of basic math, grammar, punctuation and spelling
- Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
- Demonstrate pride and ownership of their work while meeting expected deadlines
Nice To Haves
- Ability to speak multiple languages is preferred, but not required.
Responsibilities
- Passion to serve customers via chat, email and phone
- Strong initiative and vision for continuous improvement
- Ability to work independently and with a team
- Exceptional written and verbal communication skills
- Strong organizational skills
- Ability to multitask and hold multiple conversations
- Must have the ability to independently problem solve on a daily basis
- Basic to advanced computer skills and knowledge on Microsoft Office
- Ability to follow written, oral and diagram instructions
Benefits
- To see a full list of benefit offerings from Scheels visit scheels.com/careers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
