Customer Experience Specialist - Temp

Farm Credit Services of America • Manhattan, KS

1d

About The Position

AgCountry Farm Credit Services, Farm Credit Services of America, and Frontier Farm Credit are financial cooperatives operating under shared management across eight states. The associations pool resources, expertise, and talent to provide affordable credit, crop insurance, and financial services while supporting rural America.

The Customer Experience Specialist provides service and support to customers and teammates during the busy season, from October through April. The role works approximately 20 hours per week, with schedule flexibility between 8:00 a.m. and 4:30 p.m., Monday through Friday. Duties include answering phones, assisting walk-in customers, entering basic transactions, scanning and indexing documents, restocking supplies, preparing for meetings, and handling mail. This opportunity suits an organized, proactive person who enjoys customer service and a variety of tasks in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Proficiency in basic computer applications and office equipment.
• Ability to handle multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Nice To Haves

• Previous office experience is preferred but not required.

Responsibilities

• Answer and manage incoming phone calls, direct inquiries to appropriate teammates, and provide customer service.
• Greet and assist current and potential walk-in customers.
• Enter simple transactions and maintain accurate records.
• Scan and index documents in the system and ensure they are properly filed for retrieval.
• Monitor office supply inventory, order supplies, and restock them as needed.
• Help prepare for meetings, including ordering and arranging lunch and refreshments.
• Handle incoming and outgoing mail and distribute it to the appropriate departments or teammates.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED