Customer Experience Specialist at Cottonwood Highland and The Richmond Apartments

Cottonwood Residential • Millcreek, UT

20h

About The Position

The Customer Experience Specialist helps residents feel at home in the community and assists prospective residents in finding an apartment. The role requires an upbeat attitude, clear communication, creativity, and a desire to solve problems. The position could be full-time and requires a flexible schedule that includes weekends and evening hours. The role offers room to grow into future management positions.

Cottonwood Residential seeks team members who are eager to learn, embrace new ideas, and create meaningful connections. The company highlights its use of self-guided tours to make apartment searching more convenient and accessible.

Requirements

• Upbeat attitude.
• Clear communication skills.
• Creativity and a desire to solve problems.
• Ability to work a flexible schedule that includes weekends and evening hours.

Responsibilities

• Greet customers, including prospective residents, residents, and vendors, when they enter the office.
• Respond courteously and promptly to resident and prospect inquiries by phone, email, and text.
• Answer property phone calls and take detailed notes and information.
• Ensure apartments are ready for daily tours and upcoming move-ins.
• Walk buildings, amenities, vacant apartments, and prospect tour paths to ensure they meet Cottonwood Standards and provide a welcoming experience.
• Understand pricing and information about available apartment homes and answer prospective renters’ questions.
• Assist with planning community events and social media marketing.
• Organize the package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.

Benefits

• Competitive base pay and quarterly bonus structure.
• Health, vision, dental, life, and disability benefits available within 1–30 days.
• 401(k) and HSA company match.
• Paid time off: eligible for 3 weeks (120 hours) in the first year.
• 10.5 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed