Customer Experience Specialist/Dispatcher

NearU, and Affiliate Regional HVAC Branches • Chesapeake, VA

1d • $20 - $24 • Onsite

About The Position

At Russell’s American Mechanical, we don’t just answer phones—we create smooth days for customers and keep our field teams moving like a well-tuned system. If you thrive in a fast-paced environment, love solving problems, and can turn chaos into calm with a single call, this role was built for you. You’ll be the heartbeat of our operations—connecting customers, technicians, and solutions in real time while delivering an experience that feels effortless, professional, and genuinely helpful.

Requirements

• Strong communication skills—you’re calm, clear, and confident on the phone
• Natural multitasker who can juggle scheduling, dispatching, and customer needs
• Problem-solver who doesn’t freeze when things get busy (you get sharper)
• Experience in dispatching, call center, HVAC/plumbing, or service-based industry preferred
• Comfortable with scheduling software and learning new systems quickly
• Team player who understands that great service starts with great coordination

Responsibilities

• Be the first point of contact for customers—answer calls, schedule service, and set the tone for an exceptional experience
• Dispatch HVAC, plumbing, or mechanical technicians based on skill, urgency, and location
• Keep daily schedules tight, efficient, and adaptable when emergencies pop up (because they will)
• Communicate clearly with technicians in the field to ensure jobs are completed smoothly
• Provide real-time updates to customers with professionalism and empathy
• Help de-escalate customer concerns and turn frustration into confidence
• Support billing, job notes, and system updates to keep operations clean and accurate
• Work closely with leadership to improve workflow, response time, and customer satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed