Customer Service Specialist / Dispatcher

Amwaste of Georgia LLCLaGrange, GA
Onsite

About The Position

Amwaste is looking for a Customer Service Specialist / Dispatcher for its hauling operations in our Lagrange, GA location. As an Amwaste Customer Service Specialist / Dispatcher you will form the hub for our drivers, customers and operations management to effectively communicate and provide the highest level of service.

Requirements

  • High School Diploma or GED (accredited).
  • Must have experience working in a team setting, with the ability to communicate to several areas effectively.
  • Must be able to engage in a high speed and intense environment
  • Experience with fast paced decision making and problem-solving skills
  • Able to work independently and without constant supervision
  • Must understand how to meet goals and expectations on a consistent basis
  • Computer skills with ability to handle multiple programs and systems
  • Must be able to communicate effectively and professionally via e-mail and telephone

Nice To Haves

  • Experience in transportation, logistics, waste collection, customer service or a role requiring decision making and critical thinking is a plus.

Responsibilities

  • Handling incoming service orders, directing drivers, and resolving service issues.
  • Assisting with problem resolution for multiple lines of business: Roll Off, Commercial Frontload, and Transfer Station trucks.
  • Interacting with customers and sales staff
  • Daily check in of driver paperwork and proper route disclosure in the computer system
  • Printing routes and assisting the Operations Manager in setting up the paperwork for the next day.
  • Handling incoming service orders or customer issues and communicating them to the proper manager
  • Assisting the Shop Manager with clerical entry and parts inventory
  • Completing HR and Safety report paperwork and communicating it to the proper department at the request of the Operations Manager.
  • Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations and abilities, and daily factors to balance cost and speed of response
  • Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
  • Assigns routes and service tickets to appropriate Drivers throughout the day and for the next day; close service tickets each day
  • Handles incoming calls and e-mails from customers and sales department; manages requests for pick-up or container delivery and ensuring our service guarantees
  • Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
  • Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
  • Records and documents information from Drivers and distributes to appropriate departments
  • Communicates with maintenance shop personnel and the Operations Manager to resolve equipment and driver issues
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