Customer Experience Service Designer
About The Position
This job will be a mid-level key contributor in the Experiences Center of Excellence (COE) that supports the implementation of the Customer Experience (CX) vision in close coordination with the User Experience (UX). The Customer Experience Service Designer will partner with CX Strategy, Customer Insights, UX, Product Management, Business Process Management (BPM) and other cross-functional teams to influence and drive execution of the experience design model across all customer touchpoints (internal and external) across all channels. The person in this role will work on complex experience design initiatives, delivering detailed customer insights through various service design frameworks. This role will become a go-to expert deeply familiar with our end-to-end customer journeys, their interconnectedness across experiences, and the impact of internal operations on external experiences. This role will support shorter-term / initiative-level roadmap planning and execution, contributing to shaping the approach of designing and developing a holistic view of key experiences and interactions across the customer ecosystem to support Delta Dental's enterprise strategic priorities.
Requirements
- Mid-level key contributor
- Supports implementation of Customer Experience (CX) vision in close coordination with User Experience (UX)
- Undergo a background check
- Proof of eligibility to work in the United States must be provided if selected for hire.
Responsibilities
- Partner with CX Strategy, Customer Insights, UX, Product Management, Business Process Management (BPM) and other cross-functional teams to influence and drive execution of the experience design model across all customer touchpoints (internal and external) across all channels.
- Work on complex experience design initiatives, delivering detailed customer insights through various service design frameworks.
- Become a go-to expert deeply familiar with end-to-end customer journeys, their interconnectedness across experiences, and the impact of internal operations on external experiences.
- Support shorter-term / initiative-level roadmap planning and execution, contributing to shaping the approach of designing and developing a holistic view of key experiences and interactions across the customer ecosystem to support Delta Dental's enterprise strategic priorities.
Benefits
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
