Customer Education & Learning Experience Designer

CubX•Lakewood, NJ

6d•$55,000 - $75,000•Onsite

About The Position

CubX is seeking a Customer Education & Learning Experience Designer to create a leading customer education program within the MSP industry. This role goes beyond traditional documentation, focusing on how customers learn about Microsoft 365, cybersecurity, AI tools, CubX products, and daily technology workflows. The designer will collaborate with engineers, designers, leadership, and support teams to convert technical information into engaging learning experiences that customers will enjoy. This position is crucial for improving customer adoption, reducing support requests, accelerating onboarding, and becoming an integral part of the CubX customer experience.

Requirements

Required Experience creating instructional videos or educational content
Strong visual design skills and experience creating visual designs, graphics, diagrams, or other visual explainers
Experience creating graphics using Figma, Canva, Adobe Creative Suite, or similar tools
Experience writing documentation, SOPs, or knowledge base articles
Experience interviewing and communicating with technical subject matter experts
Eligible to work in the United States

Nice To Haves

Experience as an Instructional Designer, Learning Experience Designer, Technical Trainer, or Customer Education Specialist
Experience building SaaS or software education programs
Experience with customer onboarding or product adoption programs
Experience with motion graphics or animation
Experience with video editing software such as Premiere Pro, Camtasia, Final Cut Pro, DaVinci Resolve, or similar tools
Familiarity with Microsoft 365
Experience with AI tools such as ChatGPT, Microsoft Copilot, Claude, or Gemini
Experience with Learning Management Systems (LMS)
Basic understanding of cloud technology, cybersecurity, or IT

Responsibilities

Design exceptional learning experiences for end users
Plan, script, record, and edit professional training videos
Create graphics, diagrams, and visual explainers
Build structured onboarding journeys for new customers
Develop learning paths based on different user roles
Interview engineers and subject matter experts
Translate complex technical concepts into everyday language
Maintain and expand our customer knowledge base
Improve adoption of Microsoft 365, AI, cybersecurity, and CubX services
Analyze customer feedback and improve educational content over time
Help shape the voice and personality of the CubX brand
Build scalable education systems that grow with the company

Benefits

Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.
Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.
Health benefits
Paid time off
Opportunities for professional development and certifications
Modern office environment
High-impact role with significant ownership
Work alongside a fast-growing, technology-focused leadership team
Competitive salary of $55,000–$75,000 USD
Paid time off and company holidays
Health, dental, and vision insurance options
401(k) retirement plan with company match
On-site gym for employee wellness
Modern, collaborative office environment
Ongoing training and professional development
Opportunity to work with cutting-edge technology
Team events and employee appreciation initiatives
Strong company culture focused on innovation and teamwork