Customer Experience Seasonal

Galls•Lexington, KY

14h

About The Position

Seasonal Customer Experience Representative Temporary Full-Time | Holiday Season | Minimum 30 Hours per Week Seasonal Employment: Early November 2026 through Early January 2027 ABOUT GALLS GALLS, LLC is the largest and fastest-growing supplier of uniforms and equipment to public safety professionals, with a national presence in more than 80 locations. With more than 50 years in the industry, we are PROUD to serve America�s public safety professionals by providing a broad selection of uniforms, equipment, and solutions combined with outstanding customer service. JOIN OUR TEAM FOR THE HOLIDAY SEASON! GALLS is looking for enthusiastic and customer-focused individuals to join our Customer Experience team as temporary, full-time Seasonal Customer Experience Representatives. Seasonal employment will begin in early November 2026 and continue through early January 2027. We are offering a minimum of 30 hours per week, with various shift options available to make scheduling easier during the busy holiday season. This is a great opportunity for individuals who enjoy helping people, solving problems, and delivering a positive customer experience during one of our busiest times of the year.

Requirements

1-3 years of customer service experience preferred, with call center experience a plus.
Strong customer service mindset with a desire to put the customer first.
Excellent written and verbal communication skills.
Ability to listen, identify customer needs, and provide effective solutions.
Strong problem-solving and decision-making skills.
Ability to manage time and prioritize multiple responsibilities.
Comfortable working with computers, internet-based programs, knowledge bases, Microsoft Office, and Outlook.
Ability to learn new systems and processes quickly.
Dependable, adaptable, and comfortable working in a fast-paced holiday environment.
Ability to work at least 30 hours per week during the seasonal employment period.

Nice To Haves

call center experience a plus

Responsibilities

Provide outstanding customer service via phone and email.
Assist customers with placing orders, checking order status, invoices, credits, returns, and other order-related questions.
Listen to customer needs and provide clear, accurate information both verbally and in writing.
Help customers find available products and pricing so they can make informed purchasing decisions.
Recommend additional products when appropriate based on the customer�s needs.
Accurately enter and document order information, including pricing, discounts, shipping addresses, item numbers, quantities, and special instructions.
Strive for positive one-contact resolution whenever possible.
Accurately document customer interactions and resolutions for tracking and reporting.
Assist with escalated customer situations by gathering and providing thorough, accurate information.
Understand current website promotions and special sales to help customers take advantage of available offers.
Assist with replacement orders and resolve issues involving shortages, incorrect merchandise, shipment delays, and other order concerns.
Use problem-solving and troubleshooting skills to assist with freight costs, warranties, pricing, returns, delayed shipments, and product concerns.
Follow required identification verification procedures for restricted merchandise.