Customer Experience Associate, Seasonal
About The Position
Huckberry is looking for a Customer Experience Associate who thrives on providing support through several different channels of communication, including email, phone, and live chat. You'll be a great fit for our team if you're empathetic, emotionally intelligent, and enthusiastic about helping customers. A love for gear and men’s apparel, or familiarity with the Huckberry catalog is a big bonus! This is a hybrid role with onsite and work-from-home flexibility, with a requirement to work fully in-office during training, then in-office at least 3 days per week after. This seasonal role will be from October 2026 - January 2027. Shifts will run from approximately 9:00am to 5:30pm ET, but may vary slightly depending on scheduling needs. Note that some overtime or weekend coverage may be expected around our largest holidays and sales, like Black Friday and Cyber Monday, and around Christmas.
Requirements
- Located and authorized to work in the state of Ohio, specifically our Columbus Warehouse
- Available to work the full seasonal period, October 2026 through January 2027
- You enjoy talking with people and building relationships
- You're able to empathize with customers in a genuine way that lets them know you care about their issues
- You're able to make decisions and solve problems even when there may not be explicit guidelines on how to do so. At times, using your judgement to make exceptions to policies to delight a customer while balancing the impact to our business
- You have an ability to understand complex issues and explain them to others in beautifully simple terms
- You're able to plan, organize, and prioritize work - this role wears many hats
- You're curious and love diving deep into new products, brands, and systems to learn them inside and out.
- You have a reliable home internet connection of at least 100mbps and have a quiet, distraction-free space to work from home on work from home days
- On office days, you have reliable transportation to work from our Columbus area office in Lockbourne near the Rickenbacker Airport
Nice To Haves
- Preference given to those passionate about men’s apparel, footwear, and gear.
- Bonus points if you have experience working in ZenDesk, Slack, and Google suite of tools
Responsibilities
- Answering questions related to Huckberry's products, marketing, and editorial content via email, web chat, phone, or social media, while adhering to daily live channel schedule
- Owning the customer experience in each individual interaction and working to exceed customer expectations while using our CX playbook
- Proactively looking for solutions to problems and proposing improvements
- Communicating with brand partners on behalf of Huckberry customers to facilitate resolutions
- Comfortable using AI-based tools for problem-solving, drafting communications, analyzing data, etc
Benefits
- Medical, Dental, Vision benefits
- 401(k) and employer match
- Paid Time Off & Paid Sick Leave accrual
- Generous employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
