Seasonal Customer Experience Representative (Part Time)

Boot Barn • Wichita, KS

10d • Onsite

About The Position

This role focuses on assessing the customer experience within the store and promoting a culture of customer engagement. The representative will be attentive to customers, understand their needs, and offer products aligned with consumer expectations, continually searching for ways to improve customer service. The position requires effective communication, including careful listening and clear, concise, and professional information delivery. Building trust is key, involving following through on commitments, being honest and direct, and promoting respect for company values and standards, while ensuring the protection of confidential information.

Requirements

• Proficient in MS Office Suite – Word, Excel and Outlook.
• Ability to work in a fast-paced environment and able to implement last minute requests or changes.
• Strong written and verbal communication.
• Self-managed, positive with great attitude, capable to work under pressure at times.
• Able to work independently as well as on project teams.
• Strong analytical and fact-based decision-making skills.
• Strong communication, customer service, time management and organizational skills.
• Standing, walking and squatting less than fifty percent of the work shift.
• Required to lift, move and carry up to 40 pounds.
• Ability to read, count and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with partners and customers.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

Nice To Haves

• E-commerce and retail experience highly preferred.

Responsibilities

• Assesses customer experience within the store and promotes a culture of customer engagement.
• Is attentive to customers and understands their needs.
• Offers products that are aligned with the consumers’ expectations.
• Continually searches for ways to improve customer service.
• Listens carefully and attentively to others' opinions and ideas.
• Communicates information clearly, concisely, and professionally.
• Follows through on commitments.
• Is honest and direct with others.
• Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards.
• Ensures the protection of confidential information.

Benefits

• Competitive hourly rate.
• Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, Dental, Vision and Life Insurance.
• 401(k) plan with generous company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level – we are opening 50+ new stores each year.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed