Part Time Customer Experience Representative

Benjamin Moore & Co•Mount Olive, NJ

9d•$20 - $24•Onsite

About The Position

Benjamin Moore is seeking a Part-Time Customer Experience Representative to join their team. This role is responsible for creating best-in-class customer experiences, maintaining a positive, empathetic, and professional attitude, and working cohesively with customers and colleagues from diverse backgrounds. The position is an in-office, part-time role with typical hours of 11 am-5 pm EST, Monday - Thursday, based on business needs. The company emphasizes a culture of excellence, transparency, creativity, collaboration, and investing in its colleagues through work-life balance, competitive benefits, and ongoing learning opportunities.

Requirements

Comfortable with handling a large volume of customer inquiries via phone and email with integrity and professionalism.
Working knowledge of Windows, Office 365, and standard internet browsers.
Able to review and retain a large number of Standard Operating Procedures and best practices in a fast-paced environment.
Demonstrates high levels of empathy when working with customers and colleagues.
Ability to be adaptive and apply critical thinking to customer concerns to provide exceptional customer service.
Comfortable with working in a recorded call environment and receiving monthly KPIs on performance.
Ability to maintain company equipment and a professional work environment in an office setting.
Flexible schedule availability to accommodate business needs when required.
Ability to work occasional holidays, and overtime.
High School Diploma or equivalent.
0-2 years customer contact center experience.
Must be eligible to work in the U.S.

Responsibilities

Process customer orders accurately across multiple data entry models while adhering to all target deadlines to ensure compliance with company service level agreements.
Supply information to customers about orders, deliveries, product availability, pricing, and promotions.
Communicate with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability.
Maintain accountability and a cheerful demeanor while handling inquiries, building strong relationships with customers and colleagues.
Demonstrate emotional intelligence, working effectively with diverse individuals and actively seeking feedback for professional growth.
Navigates systems, procedures, and other resources adeptly to provide accurate and prompt resolution to customer inquiries.
Prioritizes and manages multiple tasks simultaneously in an office environment with tight deadlines.
Embraces change, adapting to a constantly evolving market and applying new training knowledge consistently to deliver excellent customer service.
Performs other duties as assigned.