Customer Experience & Sales Specialist | $18.50/hr + Monthly Incentives + Full Benefits

Hertz•Los Angeles, CA

15h

About The Position

At Hertz, the Customer Experience & Sales Specialist supports the rideshare rental program by helping Lyft and Uber drivers get on the road and stay on the road. The role is the customer-facing representative for the program, providing service and building relationships with customers who rely on vehicles to earn income. It combines customer service, operations, sales, and relationship building in a fast-paced environment. The specialist guides customers through rentals, answers questions about Hertz, Lyft, and Uber programs, and assists with billing, rental extensions, roadside assistance, and account inquiries. The role also promotes program benefits, identifies opportunities to grow business, prepares vehicles for pickup, and supports branch operations. The advertised starting pay is $18.50 per hour, with monthly performance incentives and overtime opportunities when approved.

Requirements

At least 20 years of age.
Valid driver's license.
Customer service or sales experience.
Excellent communication and relationship-building skills.
Strong organizational and multitasking abilities.
Comfortable working with technology and computer systems.
Self-motivated with a strong sense of ownership and accountability.
Team-oriented attitude and positive energy.
Ability to work flexible schedules, including weekends and holidays.
Comfortable working both indoors and outdoors in varying weather conditions.

Nice To Haves

Bilingual candidates are highly encouraged to apply.

Responsibilities

Guide customers through the rental process from reservation to vehicle delivery.
Answer questions about the Hertz, Lyft, and Uber rental programs.
Assist customers with billing, rental extensions, roadside assistance, and account inquiries.
Deliver outstanding customer service and resolve problems.
Promote program benefits and identify opportunities to maximize business growth.
Prepare vehicles for customer pickup by inspecting, fueling, cleaning, and ensuring quality standards are met.
Support branch operations to create a smooth, efficient rental experience.

Benefits

Monthly performance incentives based on individual results.
Overtime pay when approved.
Holiday pay at 1.5 times the regular rate on designated holidays, plus holiday pay benefits.
Paid vacation accrual.
Up to 40 hours of sick time.
Four floating holidays.
Nine paid company holidays.
Medical, dental, and vision insurance.
401(k) with company match.
Company-paid life insurance.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and their families.
Career growth and advancement opportunities.
Employee discounts and exclusive savings programs.