Summer 2027 Intern - Enterprise Research - Customer Experience Researcher

State Farm•Dunwoody, GA

8d•Hybrid

About The Position

This internship is for a Summer 2027 Intern in Enterprise Research, focusing on Customer Experience Research. State Farm is committed to being good neighbors and is evolving to become a Next Gen Good Neighbor with technology that strengthens human connections and enhances the customer experience. Interns will spend less time navigating systems and more time applying judgment, empathy, and expertise. The role is within the Customer Insights & Measurement (CIM) Team, a group of researchers, statisticians, and analysts focused on providing actionable insights about the customer experience to business partners for data-driven decision-making. The team values its work but also has fun along the way, offering the opportunity to conduct impactful research.

Requirements

Must be currently enrolled in a Master's or PhD degree program in a research-related field like Psychology, Statistics, Data Science, Consumer Behavior, Marketing Research, Anthropology, Design Thinking, Economics, or Marketing.
Experience scoping, designing, and conducting quantitative and qualitative research.
Quantitative researchers: Experience manipulating and analyzing structured and unstructured data using tools such as R, SPSS, SAS, Python, or Qualtrics.
Strong written and verbal communication skills.
Must be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization.
Must be a full-time student currently enrolled in a graduate program throughout the duration of the internship.

Nice To Haves

Passionate about understanding how consumers think, feel and act in the insurance and financial services space.
Ability to create surveys, analyze quantitative data, and/or employ qualitative methods such as conducting one-on-one interviews and summarizing overall themes.
Ability to communicate well and visualize findings to create impact.

Responsibilities

Work with peer researchers to understand research needs and develop/execute research efforts to support those needs.
Execute new primary quantitative or qualitative research to understand customer needs/expectations and improve the customer experience.
Quantitative researchers: Perform statistical analyses on various data sets to explain customer behavior.
Qualitative researchers: Utilize qualitative methods to understand “the why” behind customer behavior and help build compelling customer stories.
Communicate complex analyses and insights in a simple and actionable way to business partners; develop creative and immersive ways to help business partners take data from insights to action.
Collaborate within a fast-paced team, manage multiple projects simultaneously, think outside the box, and constantly focus on developing yourself and your skills.