Customer Experience Representative

Ingram Micro • Buffalo, NY

6d

About The Position

As a Customer Experience Representative, you will help drive customer success by increasing adoption and utilization of the Ingram Micro Xvantage™ platform. Working closely with customers, vendors, and internal teams, you will deliver exceptional service, provide solution recommendations, support business growth initiatives, and help customers maximize value from our technology platform.

Requirements

• Associate degree and 3+ years of relevant experience; OR High School Diploma/GED and 5+ years of relevant experience; OR equivalent combination of education and experience.
• 3+ years of experience in customer service, customer success, account management, sales support, client services, or another customer-facing role.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and customer relationship management tools.
• Customer-focused mindset with a commitment to delivering exceptional service.

Nice To Haves

• Bachelor's degree in Business, Communications, Technology, or a related field.
• Experience in technology, SaaS, telecommunications, distribution, or a related industry.
• Experience with CRM platforms such as Salesforce, Dynamics, or Zendesk.
• Experience with customer onboarding, enablement, training, or adoption programs.
• Experience supporting renewals, customer growth, cross-selling, or retention initiatives.

Responsibilities

• Build and maintain strong customer relationships through proactive engagement and support.
• Drive customer onboarding, training, and adoption of the Xvantage™ platform.
• Partner with sales teams to identify customer needs and recommend solutions.
• Support customer acquisition, pipeline development, upgrades, and cross-sell opportunities.
• Collaborate with vendors and cross-functional teams to resolve issues and deliver customer success.
• Utilize customer and platform data to identify growth opportunities and improve outcomes.
• Manage customer inquiries, escalations, and follow-up activities with a high level of accountability.

Benefits

• healthcare benefits
• paid time off
• parental leave
• 401(k) plan and company match
• short-term and long-term disability coverage
• basic life insurance
• wellbeing benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree