Customer Experience Representative

Ingram Micro•Buffalo, NY

4d•$49,500 - $79,200•Remote

About The Position

Ingram Micro is seeking a Customer Experience Representative (CER) to support customers, vendor partners, and internal sales teams by delivering exceptional service, driving platform adoption, and helping customers maximize the value of our solutions. As a Customer Experience Representative, you will serve as a trusted resource for a portfolio of customers and vendors, providing support, education, and recommendations that help drive customer satisfaction, sales growth, and overall business success. This role combines customer engagement, sales support, solution enablement, and relationship management. If you enjoy building relationships, identifying opportunities, solving problems, and helping customers achieve their goals, we'd love to hear from you.

Requirements

Bachelor's degree or equivalent combination of education and experience.
Minimum of 3 years of experience in customer service, customer success, account support, sales support, account management, or a related field.
Experience working directly with customers in a professional business environment.
Strong problem-solving and relationship-building skills.
Excellent verbal and written communication skills.
Strong customer service orientation and relationship management skills.
Ability to identify customer needs and recommend solutions.
Strong organizational skills and attention to detail.
Comfortable working in a fast-paced, collaborative environment.
Ability to manage multiple priorities and deliver results.
Proficiency with CRM platforms and Microsoft Office applications.
Analytical mindset with the ability to utilize data and insights to drive customer outcomes.

Nice To Haves

Experience within technology, distribution, SaaS, cloud, telecommunications, or related industries.
Knowledge of CRM systems and customer engagement tools.
Experience supporting sales teams and customer growth initiatives.

Responsibilities

Promote adoption and utilization of the Xvantage platform among customers and vendor partners.
Analyze available data and insights to identify opportunities for growth and improved customer outcomes.
Help customers maximize the value of Ingram Micro's solutions, services, and programs.
Deliver recommendations that support customer retention, engagement, and business growth.
Develop a strong understanding of Ingram Micro's products, services, and technology solutions.
Stay informed on industry trends, emerging technologies, and competitive offerings.
Support the creation and delivery of customer-facing presentations, sales resources, and enablement materials.
Participate in training sessions to strengthen customer knowledge and adoption of solutions.
Partner with sales teams to understand customer needs and recommend appropriate solutions.
Assist with customer communications, proposals, and other pre-sales activities.
Support pipeline development, customer acquisition, and cross-sell opportunities.
Contribute to initiatives that drive revenue growth and customer satisfaction.
Build strong relationships with customers through proactive outreach and ongoing support.
Understand customer goals, challenges, and business needs.
Provide timely, professional responses to customer inquiries and service requests.
Deliver a positive customer experience throughout the customer lifecycle.
Collaborate with vendor partners to stay current on products, promotions, and programs.
Leverage vendor resources to provide the best solutions for customers.
Act as a liaison between customers, vendors, and internal teams when needed.