Customer Experience Representative

Azelis • San Marcos, CA

2d • Onsite

About The Position

Gillco Ingredients is a growing food ingredient company in San Marcos looking for a customer experience representative to join their amazing team. They are seeking an experienced, proactive Customer Experience Representative with integrity and an outstanding work ethic. The ideal candidate will have very strong communications skills (verbal and written), the ability to maintain a positive demeanor while problem-solving, and a genuine desire to provide excellent service. It is essential to be a quick learner and accomplished in business communications.

Requirements

• High school diploma or GED, at a minimum.
• At least one (1) year of job-related experience.
• Working knowledge of PC based desktop computers and server-based networks.
• Working knowledge of MS Word, Excel and PowerPoint.
• Reliable attendance
• Ability to read and interpret business documents
• Maintains confidentiality and security of sensitive company information.
• Ability to analyze and solve problems.
• Works well and communicates effectively with others.
• Ability to prepare reports, correspondence and memos.
• Maintains accurate and complete records.
• Pays attention to detail.
• Ability to plan, organize, prioritize, multi-task and use time productively and efficiently.
• Provides prompt and courteous customer service.
• Basic mathematical skills are required.
• Must have the ability to calculate figures and amounts such as discounts interest and commissions.
• Must have basic skills involving the ability to apply common sense understanding to carry out written or oral instructions.

Nice To Haves

• College degree preferred.

Responsibilities

• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Forwards sales opportunities to management and sales department by collecting customer information and analyzing customer needs.
• Provide Customer support via telephone and email communication.
• Handles incoming customer requests such as order tracking, billing questions, product documentation, and other general customer inquiries.
• Other duties as maybe assigned by management from time to time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED