Customer Experience Representative - Corpus Christi Airport

Enterprise Mobility•Corpus Christi, TX

4d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Customer Experience Representative at the Corpus Christi Airport. The role provides friendly, efficient customer transactions and company-approved products and services, while facilitating rental and return processes by verifying and documenting driver information. The position pays $15.50 per hour and is located at 1000 International Dr, Corpus Christi, TX 78406. Two schedules are available. One schedule is Tuesday through Saturday, 11:00 a.m. to 8:00 p.m., with Monday and Sunday off. The other is Monday through Thursday and Sunday, 11:00 a.m. to 8:00 p.m., with Friday and Saturday off.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and must not require work authorization sponsorship now or in the future.
High school diploma or GED required.
At least one year of customer service or sales experience in retail, guest services, or hospitality.
Valid driver’s license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
No drug- or alcohol-related convictions on the driving record in the past five years.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Explain rental terms and conditions, vehicle features, and other services to provide efficient customer service.
Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and appropriate service information.
Answer incoming calls concerning reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.