Customer Experience Representative - Corpus Christi Airport

Enterprise•Corpus Christi, TX

3d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative for its National/Alamo brands at Corpus Christi Airport. The role provides friendly, efficient customer transactions and company-approved services and products to create positive customer experiences. It also supports the rental process by verifying and documenting driver information to facilitate timely rentals and returns. The position pays $15.50 per hour and is located at 1000 International Dr, Corpus Christi, TX 78406. Two schedules are available, each consisting of five 11:00 a.m.–8:00 p.m. shifts per week. One schedule has Monday and Sunday off; the other has Friday and Saturday off. The employer offers paid time off, employee rental car discounts, a retirement savings plan with 401(k) matching and profit sharing, health, life, dental, and vision insurance, and training and development.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require work authorization sponsorship from the company now or in the future.
High school diploma or GED required.
At least one year of customer service or sales experience in retail, guest services, or hospitality.
Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
No drug- or alcohol-related convictions on the driving record in the past five years.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and other appropriate assistance.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolutions for customers, branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management about known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills and pursue on-the-job development and company-sponsored training.
Perform miscellaneous and backup job-related duties as assigned.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.