Customer Experience Representative - Weekend Shift -Part Time

Superior Plus Propane Talent Acquisition • Wayne, PA

3d • $20 - $24 • Remote

About The Position

As a Customer Experience Representative (Advanced Support), you'll support customers through time-sensitive and complex situations while coordinating with internal teams to ensure safe, reliable service. This remote role is ideal for adaptable problem-solvers who thrive in a fast-paced environment and enjoy making a meaningful impact on the customer experience every day. We're looking for adaptable problem-solvers who thrive in a fast-paced environment, can confidently navigate multiple systems, and are comfortable working assigned schedules that include weekend coverage. If you're passionate about helping customers, solving complex challenges, and making a meaningful impact every day, we'd love to hear from you.

Requirements

• 1+ year of customer service experience, preferably in a contact center, customer support, logistics, or operations environment.
• Strong problem-solving, communication, and customer service skills, with the ability to manage sensitive or complex situations professionally.
• Ability to multitask, prioritize effectively, and work confidently across multiple systems and applications.
• High attention to detail, sound judgment, and a collaborative approach to working with cross-functional teams.
• Proficiency with Microsoft Office applications; experience with CRM, billing, or dispatch systems is an asset.
• Availability to work assigned schedules that may include afternoon, evening, overnight, and weekend shifts. Schedules are provided in advance and are based on business needs.
• Fluency in Spanish is considered an asset.

Nice To Haves

• Experience with CRM, billing, or dispatch systems is an asset.
• Fluency in Spanish is considered an asset.

Responsibilities

• Serve as the primary point of contact for customer inquiries, service requests, and urgent situations, delivering a positive customer experience.
• Assess customer needs, provide accurate information, and resolve issues efficiently while managing customer expectations.
• Coordinate with dispatch, logistics, field operations, and other internal teams to ensure timely and effective service delivery.
• Navigate multiple systems simultaneously to manage orders, update accounts, and maintain accurate records.
• Identify, escalate, and support the resolution of complex customer concerns, emergencies, and potential safety issues.
• Build strong relationships with customers and colleagues while contributing to a collaborative, customer-focused team environment.

Benefits

• Supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
• Highly competitive compensation and total rewards package.
• Various flexible schedules to help you manage your personal and professional commitments effectively.
• State-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
• Access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well-being.
• Continuous focus on professional development with many opportunities for training and career growth.
• 24/7 safety mindset that is showcased throughout every facet of the organization.
• Overtime pay once scheduled work week hours are met.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed