Customer Experience Representative

Ingram Micro•Buffalo, NY

11d

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! About the Role Are you passionate about helping customers maximize technology solutions and achieve better business outcomes? Ingram Micro is seeking a Customer Experience Representative (CER) to serve as a trusted advisor to reseller partners, vendors, and internal sales teams. In this role, you will leverage the power of the Xvantage platform to drive customer engagement, platform adoption, sales enablement, and business growth. As a Customer Experience Representative, you will act as a subject matter expert focused on helping partners and vendors unlock the full value of Ingram Micro's technology ecosystem. You will collaborate cross-functionally with sales, vendor partners, and customers to identify opportunities, deliver strategic guidance, and support initiatives that enhance customer success and revenue growth. This is an excellent opportunity for someone who enjoys relationship building, consultative selling, customer success, technology solutions, and business development in a fast-paced environment.

Requirements

Bachelor's degree or equivalent combination of education and experience.
2+ years of experience in customer success, sales support, account management, business development, customer experience, partner enablement, or a related role.
Strong communication, presentation, and relationship-building skills.
Ability to prioritize multiple projects and work effectively in a fast-paced environment.
Proven ability to collaborate across cross-functional teams and external partners.
Customer-first mindset with a passion for delivering exceptional experiences and business results.

Nice To Haves

Experience within the technology, IT distribution, SaaS, cloud, software, hardware, or technology solutions industry.
Familiarity with sales enablement, partner programs, channel sales, customer success platforms, or digital marketplace solutions.
Experience supporting reseller partners, vendors, or technology ecosystems.
Strong analytical skills with the ability to leverage data and insights to drive customer outcomes.

Responsibilities

Drive Customer Success & Platform Adoption: Help reseller partners and vendors maximize the value of the Xvantage platform through strategic recommendations and insights.
Analyze platform data to identify opportunities for increased customer engagement, solution adoption, and revenue growth.
Drive initiatives focused on customer acquisition, pipeline development, renewals, upgrades, and cross-sell opportunities.
Serve as a trusted advisor, helping customers optimize their business outcomes through technology and platform utilization.
Enable Solution Growth: Develop expertise across Ingram Micro's portfolio of technology solutions and services.
Build and maintain knowledge of industry trends, emerging technologies, competitive offerings, and market opportunities.
Partner with internal teams to position Ingram Micro as a strategic technology advisor.
Help customers identify the right solutions to address business challenges and growth objectives.
Support Sales & Business Development Efforts: Collaborate with sales teams to uncover customer needs and recommend tailored solutions.
Participate in pre-sales activities, including solution presentations, product demonstrations, and proposal support.
Develop sales tools, customer-facing materials, and enablement resources to support revenue growth initiatives.
Identify opportunities to strengthen customer relationships and expand solution adoption.
Deliver Exceptional Customer Experiences: Build strong relationships with customers, reseller partners, and vendor stakeholders.
Proactively engage customers to understand goals, challenges, and business priorities.
Provide personalized recommendations that drive measurable customer success.
Act as a key resource for customer education, training, and ongoing support.
Strengthen Vendor Partnerships: Collaborate closely with vendor partners to stay informed on product updates, promotions, and go-to-market strategies.
Leverage vendor relationships to create value-added opportunities for customers.
Support joint business initiatives that increase customer engagement and solution adoption.