Customer Experience Representative (CX) | Seasonal - Part Time
About The Position
Stio® is an omni-channel mountain brand that designs, develops and sells beautiful, functional, and innovative apparel, footwear and other accessories infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming, Stio draws inspiration from the surrounding Teton Range and offers product via Stio.com, catalog and its Mountain Studio® retail locations. We live and love mountain life, and as such see ourselves as caretakers of the resources that provide it. We are proud partners of Protect Our Winters and the Conservation Alliance among many other organizations. We have a strong preferred materials platform, use Bluesign® approved textiles wherever possible, audit our supply chains for best practices, and operate our workplaces responsibly. We think that outside is the best side and that you can’t improve on nature. It’s good for mind, body and soul, and it’s our responsibility to help enable access for all people, regardless of race, gender, beliefs, background or ability. We strive for inclusion at Stio and in our local and national communities.
Requirements
- High School diploma or equivalent required
- Intermediate computer and typing skills required
- Attention to detail and strong organizational skills required
- Excellent communication skills and a positive attitude
- Versatility, demonstrated initiative, and the ability to collaborate with a team
Nice To Haves
- college degree preferred
- Proficiency with Google Workspace and Microsoft Products preferred
- Previous experience in customer service preferred
- Outdoor apparel/apparel knowledge preferred
Responsibilities
- Communicate daily via phone, email and chat with customers and coworkers
- Actively manage the customer support conversation queue
- Effectively answer customer inquiries in a timely manner and within required KPIs
- Understand and articulate Stio product information and processes with ease
- Uphold agent performance standards in Gladly accordingly
Benefits
- Holiday pay
- $500 Gear Test credit
- Stio WFH equipment package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
