Customer Experience Representative (12-month contract)

Elexicon Energy Inc.•Ajax, ON

2d•CA$30 - CA$42•Onsite

About The Position

Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth. At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence! The successful candidate will display a track record that espouses Elexicon Energy’s beliefs of Safe & Well, Consistent, Respectful, Responsive, Collaborative, and Clear.

Requirements

High School diploma or equivalent
1 to 2 years relevant experience
Demonstrated proficiency with MS Office software suite, and the ability to learn new software as required
Strong organizational skills and ability to multitask and prioritize in a fast-paced environment
Professionalism, strong work ethics, confidentiality and teamwork
Ability to work with minimal supervision, demonstrate sound judgement, critically analyze, and resolve problems
Ability to deal effectively with customers in a variety of interactions
Adaptable quick learner

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times
Provide comprehensive customer experience through various contact channels to ensure one stop resolution
Respond promptly to customer inquiries and provide exceptional customer experience
Acknowledge and provide appropriate resolution to customer complaints, and work with supervisor as needed to attain optimal resolution
Document records of customer interactions, accounts, and other activities
Execute Credit and Collection functions in a timely and respectful manner
Perform Billing and Retailer Relations functions in a proficient manner and ensures accurate bills are issued
Perform duties in accordance with all policies, procedures and government regulations
Maintain key performance indicators to support organizational goals that relate to optimal customer experience
Coordinate and schedule the work activities of Customer Experience field staff and partners
Generate, review, and analyze reports to support business operations
Communicate and coordinate with colleagues and partners as needed
Provide feedback on the effectiveness of Customer Experience processes
Work effectively as a team to learn and support colleagues
Other duties as assigned