Customer Experience Representative

LB Capital • Pittsburgh, PA

3d • Remote

About The Position

As a Customer Experience Representative, you'll focus on re-engaging warm leads — including past clients who didn't move forward the first time — and turning them into satisfied, long-term customers. You'll build trust, educate homeowners, and close deals virtually in a fast-paced, supportive environment. We're not just a company — we're a family. The growth of our business, the success of our people, and the happiness of our clients drive everything we do. We lead with positive culture, empowerment, and continuous coaching, not micromanagement, because we believe people do their best work when they're trusted to do it.

Requirements

• A proven closer with a track record of meeting or exceeding sales targets
• Comfortable closing deals virtually in a high-paced, competitive environment
• A natural communicator who builds trust and rapport quickly
• Tech-savvy — comfortable with CRM systems, iPads/iPhones, and Microsoft Office (Outlook, Word, Excel, Teams)
• Confident, self-disciplined, and highly motivated
• Analytical, with a good read on market trends
• Team-oriented, with a genuine desire to help clients and win together

Nice To Haves

• Experienced in roofing or exterior home improvement sales (preferred)

Responsibilities

• Work warm leads and re-engage prior clients who previously chose not to move forward
• Conduct outbound follow-up calls to educate clients and close deals
• Build and maintain strong, lasting customer relationships
• Act as a trusted advisor, helping homeowners solve roofing and exterior issues with tailored solutions
• Develop and execute sales strategies to meet or exceed revenue goals
• Maintain accurate records of all activity in CRM software
• Stay current on product knowledge, industry trends, and competitive insights

Benefits

• Base salary plus commission
• Earn up to 5% commission on completed jobs
• Average Customer Experience Representatives earn $1,000 per closed deal
• Health, Dental, and Vision insurance
• 401(k) with company match
• PTO after 90 days
• Fast-track promotion opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed