Customer Experience Representative

Taylor Corporation•North Mankato, MN

1d•$16 - $18•Onsite

About The Position

FolderWorks, a division of Taylor Corporation, is looking for a Customer Experience Representative to join the team in our North Mankato-MN facility. In this position, you will play an important role in making sure our customers are taken care of and our team is well represented! Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor.

Requirements

High school education or equivalent in related experience
1+ years of experience in a customer service related field
Ability to communicate professionally both verbally and in writing
Strong multi-tasking, attention to detail and analytic problem-solving skills
Work well independently as well as in a team environment
Microsoft Experience
Must be authorized to work in the United States without the need for employer sponsorship

Nice To Haves

1+ years of related experience and/or training
Basic understanding of the print process along with basic paper knowledge; paper grades
Willing to look at new and innovative ways to improve methods and processes
Ability to speak fluent Spanish

Responsibilities

Be the first point of contact for customers through email and phone communication
Answer questions on pricing, order status, inventory, and more
Support & consult with the customer to provide recommendations and solutions
Monitor high priority customer orders