Customer Experience Representative

Aston Carter • Lebanon, TN

1d • $19 - $19 • Onsite

About The Position

The Customer Experience Representative supports a high-volume order and quote entry operation by converting customer emails, quotes, and purchase orders into accurate transactions in the Sage ERP system. The role emphasizes precise data entry, professional email communication, and coordination with internal teams to provide a smooth customer experience. It is fully onsite, Monday through Friday, in Lebanon, Tennessee, and includes an initial onsite training period of approximately three weeks. Training is scheduled from 8:00 a.m. to 5:00 p.m. and covers systems, workflows, item numbers, pricing, and where to find key information. Once fully trained, the representative typically processes 80 to 100 orders per day. The position is contract, with potential conversion to full-time employment based on performance.

Requirements

• At least 1 year of experience in high-volume customer service, order entry, quote entry, call center work, or similar administrative support.
• Demonstrated ability to process high volumes of orders or transactions accurately and efficiently.
• Strong written and professional email communication skills, particularly using Microsoft Outlook.
• Strong verbal communication skills for collaborating with internal teams and supporting customer needs.
• Ability to multitask across multiple systems and screens, including Outlook and an ERP system.
• Experience using ERP systems.
• Proficiency with Microsoft Office, especially Outlook.
• High accountability, reliability, and strong work ethic.
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to work fully onsite Monday through Friday in an office environment.
• Comfort working in a fast-paced, detail-driven setting with high expectations for accuracy and responsiveness.

Nice To Haves

• Familiarity with Sage ERP.
• Experience in manufacturing, distribution, or supply chain environments.
• Familiarity with order-to-cash or quote-to-order processes.
• Experience with order tracking, order processing, and purchase order handling.
• Customer support or call center experience handling email-based interactions.
• Motivation, drive, and a strong sense of ownership and accountability.
• Interest in growing within a company and pursuing potential conversion to full-time employment based on performance.
• Ability to quickly learn systems, item numbers, pricing structures, and where to find information in internal tools.

Responsibilities

• Receive customer orders and quote requests by email and accurately enter them into Sage ERP.
• Convert customer emails, quotes, and purchase orders into complete and compliant ERP transactions.
• Email customers to confirm order details, pricing, availability, and next steps.
• Process a high volume of orders and quotes, typically 80 to 100 orders daily once fully trained.
• Maintain accuracy and data integrity in order and quote entries.
• Navigate and multitask across Outlook, the ERP platform, and other internal systems and screens.
• Use Microsoft Outlook for customer communication, workflow management, and request tracking.
• Respond to customer inquiries and follow up in a timely manner.
• Coordinate with sales, operations, and supply chain teams to resolve order-related issues and discrepancies.
• Support order tracking and processing so orders move efficiently through the order-to-cash process.
• Apply attention to detail to item numbers, pricing, and order information.
• Follow established processes and procedures and contribute to a collaborative, process-driven team.

Benefits

• Medical insurance, if eligible.
• Dental insurance, if eligible.
• Vision insurance, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
• Voluntary life and AD&D insurance for the employee and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off or leave, such as PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed