Customer Experience Representative
About The Position
The Customer Experience Representative (CER) serves as a liaison among the cash office, customer service, returns, and other departments. The representative handles customer inquiries and works to find resolutions that serve both BrandsMart USA and the customer, communicating with departments, buyers, management, and retail store personnel as needed. The role includes cashier duties such as operating cash terminals, verifying purchase prices, processing payments, maintaining the cash office, and reporting potential security risks. It also involves handling returns and exchanges in accordance with company policies, responding to customer calls and delivery-related questions, and resolving inquiries courteously and efficiently with minimal supervision. At some locations, the representative receives and documents customer repairs and prepares forms to track merchandise for transport to the BrandsMart Service Center.
Requirements
- Education and experience equivalent to high school graduation, or another combination of education, training, or experience that provides the knowledge, skills, and abilities to perform the job.
- Ability to read and write fluently in English, or another language as required, to communicate with customers and read invoices, repair orders, faxed requests, and similar written materials.
- Basic math skills, including multiplication, addition, subtraction, and division, to verify amounts, repair and parts costs, and quantities.
Nice To Haves
- Prior retail and/or customer service experience.
Responsibilities
- Operate cash terminals and verify purchase prices.
- Process payments.
- Clean and maintain the cash office.
- Recognize common signs of shoplifting, theft, and other security risks and promptly communicate potential problems to store management.
- Apply knowledge of BrandsMart USA return and exchange policies.
- Handle customer inquiries quickly, courteously, and efficiently.
- Provide solutions to customer inquiries with minimal supervision.
- At specific locations, receive and document customer repairs and prepare transfer forms to track merchandise for safe transport to the BrandsMart Service Center.
- Handle incoming customer calls about inquiries in a quick, courteous, and efficient manner.
- Assist customers with delivery-related inquiries.
Benefits
- Competitive performance incentives.
- Advancement opportunities.
- Employee assistance program.
- Employee purchase program with exclusive discounts.
- Physical and financial well-being programs.
- 401(k) plan with contribution matching.
- Paid time off, including vacation days, sick days, and holidays.
- Life and disability insurance.
- Medical, dental, and vision insurance.
- Pay on Demand.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
