Customer Experience Representative

DENTALEZ • Manheim Township, PA

13d • $19 - $25 • Hybrid

About The Position

The Customer Experience Representative is responsible for providing product order support to dental industry dealer representatives, dental practitioners, DentalEZ Sales colleagues, internal associates, and international customers. This role involves handling all calls relating to customer purchases and repair orders, providing accurate product information, and processing customer orders through Oracle. The representative will also offer basic technical assistance, document customer interactions in ZOHO, and act as a liaison between departments to ensure customer requirements are met.

Requirements

• High School Diploma (business courses preferred)
• 3 years' experience in Customer Service in a manufacturing environment
• Excellent data entry skills (speed and accuracy), including 10-key data entry.
• Ability to communicate clearly, persuasively, and positively in person, via phone and other electronic means.
• Ability to read, write and verbally communicate in English.
• Mechanical aptitude for learning technical product specifications and communicating them effectively to technical and non-technical customers.
• Proficiency in using a computer, including Windows-based applications.
• Working knowledge of Microsoft Office Suite Applications.

Nice To Haves

• some college preferred
• dental, medical or biomedical equipment experience preferred but not required
• Experience with Oracle, SAP, or similar inventory control system preferred.

Responsibilities

• Handles all calls relating to customer purchases and repair orders by providing accurate product information, such as part numbers, prices, discounts, promotions, and warranty information.
• Works with all divisions of DentalEZ to obtain information required by customers as well as guidance for navigating dentalez.com.
• Reviews and processes customer orders through Oracle, ensuring that purchase orders have the necessary information included, so that order entry is timely and accurate.
• Provides basic technical assistance to troubleshoot DentalEZ products.
• Documents customer calls in ZOHO, closing tickets timely, and manages all open tickets for resolution.
• Serves as a liaison between Manufacturing, Sales and the Customer to ensure that customer requirements are communicated accurately and on a timely basis.
• Represents Customer Service in production meetings and other adhoc meetings that come up.

Benefits

• Competitive compensation
• Great Hybrid Schedule: 8:00am-4:30pm, Monday, Tuesday, Wednesday, Thursday in the office and work from home on Fridays
• Work/Life Balance
• Full benefit package including, 11 paid holidays, 15 days of paid time off, a company 401(k) match, medical, dental, and vision insurance
• Stable work in an essential business
• Small interpersonal culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED