Customer Experience Representative

Elementia•Houston, TX

5d•Onsite

About The Position

Backed by more than 70 years of experience in the building materials industry, Allura USA, part of the Elementia family of companies, has built its reputation by Making the Material Difference. We manufacture and distribute a comprehensive portfolio of high-performance fiber cement exterior products, including lap, panels, soffits, shakes, and trim solutions that support residential and commercial projects. Through trusted products, experienced teams, and a commitment to operational excellence, we focus on delivering the right materials to the right place at the right time while meeting the evolving needs of our customers and the construction industry. At Allura, our people make the difference. Our culture is built on collaboration, accountability, innovation, and continuous growth. We value the diverse experiences and perspectives our employees bring and encourage every team member to share ideas, solve challenges, and contribute to our success. Whether you are starting your career or bringing years of expertise, Allura provides opportunities to develop your skills, advance your career, and make a meaningful impact. Join us and be part of a team that is Making the Material Difference for our customers, our communities, and one another.

Requirements

High school diploma or equivalent; college degree preferred.
3–5 years of experience in customer service, customer support, or a related role.
Strong computer skills and familiarity with ERP systems; SAP preferred.
Excellent written and verbal communication, active listening, and problem-solving skills.
Ability to manage multiple priorities, maintain accurate records, and work independently and collaboratively.
A proactive, customer-focused approach and demonstrated ability to meet or exceed sales goals.

Nice To Haves

Accounting or administrative experience is a plus.

Responsibilities

Process product and sample orders, maintain customer and order records, and support invoicing and vendor-managed inventory.
Coordinate order fulfillment with plant, warehouse, shipping, and sales teams, considering production capacity, inventory availability, and shipping schedules.
Respond to customer inquiries, provide order updates, and resolve issues through completion.
Follow up on leads, identify customer needs, recommend products, and support sales targets through new business and upselling.
Maintain current knowledge of products, services, and competing offerings to provide accurate information.
Support administrative tasks and projects, follow safety requirements, and participate in occasional field travel as needed.