Customer Experience Representative

Ingram Micro • Buffalo, NY

7d

About The Position

Ingram Micro is seeking a customer-focused and detail-oriented Customer Experience Representative to support our growing Public Sector team. In this role, you will serve as a primary point of contact for customers, providing outstanding service while assisting with order management, shipment tracking, account inquiries, and issue resolution. If you thrive in a fast-paced environment, enjoy helping customers, and are looking to build your career with a global technology distribution leader, we'd love to hear from you.

Requirements

• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent problem-solving and organizational abilities
• High attention to detail and accuracy
• Comfortable using various computer systems, databases, and Microsoft Office applications
• Ability to work independently while collaborating effectively within a team
• Positive attitude with a customer-first mindset

Nice To Haves

• Bachelor's degree or equivalent combination of education and experience
• 0-2 years of customer service, customer experience, order management, inside sales, account support, or related experience
• Experience supporting business-to-business (B2B) customers is a plus
• Experience working with CRM, ERP, or order management systems preferred

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and internal support channels
• Provide prompt and professional support regarding orders, shipments, returns, and general account questions
• Track and research order status, delivery updates, and shipment issues
• Route customers to appropriate departments including sales, technical support, billing, or other internal teams
• Enter and maintain accurate customer records and transaction details in company systems
• Utilize internal databases and tools to research and resolve customer inquiries
• Document customer interactions, concerns, and trends to support continuous process improvement
• Collaborate with sales, operations, and support teams to deliver an exceptional customer experience
• Assist with administrative and operational tasks as needed to support team objectives

Benefits

• healthcare benefits
• paid time off
• parental leave
• a 401(k) plan and company match
• short-term and long-term disability coverage
• basic life insurance
• wellbeing benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree