Customer Experience Representative (BDC Agent)

Yoder Family of Companies • Greeley, CO

1d • $19 - $22 • Onsite

About The Position

At Yoder Family of Companies, we believe every great customer experience starts with a great conversation. For more than 100 years, we've proudly served Northern Colorado by helping people find, service, and maintain their vehicles. As one of the region's fastest-growing automotive organizations, we're looking for energetic, customer-focused professionals who enjoy helping people and thrive in a fast-paced, team-oriented environment. If you're someone who enjoys connecting with others, solving problems, and making a positive first impression, we'd love to meet you.

Requirements

• Loves talking with people and building relationships.
• Communicates clearly and professionally by phone, text, and email.
• Is organized, detail-oriented, and comfortable multitasking.
• Enjoys working in a fast-paced environment.
• Learns new technology quickly and is comfortable using computer systems.
• Takes pride in providing outstanding customer service.
• Is dependable, positive, and enjoys being part of a team.
• Is available to work Saturdays.

Nice To Haves

• High school diploma or equivalent.
• Customer service, call center, hospitality, retail, or automotive experience preferred.
• Experience using a CRM system is a plus, but we're happy to train the right person.

Responsibilities

• Answer inbound phone calls, emails, text messages, and online inquiries with professionalism and enthusiasm.
• Make outbound calls to follow up with prospective and existing customers.
• Schedule appointments for sales and service teams.
• Build lasting customer relationships through timely follow-up and exceptional communication.
• Accurately document every customer interaction within our CRM system.
• Help identify opportunities to improve the customer experience and increase appointment conversions.
• Follow up with customers after their purchase or visit to ensure complete satisfaction.
• Stay informed on our vehicles, services, technology, and dealership promotions.
• Work collaboratively with multiple departments to deliver a seamless customer experience.
• Meet individual and team performance goals while maintaining outstanding customer service.

Benefits

• $19.00–$22.00 per hour, depending on experience
• Sundays off
• No late nights
• Paid vacation and holidays, medical, dental, vision, for full-time team members
• Pet insurance
• 401(k) retirement plan
• Deeply discounted childcare through our company-owned Early Childhood Education Center
• Ongoing training and opportunities for career advancement
• A supportive, family-oriented culture built on more than a century of serving Northern Colorado

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED