Customer Experience Representative II
About The Position
The Customer Experience Representative II is the front-line contact for internal and external customers. This position is responsible for providing excellent customer experience regarding water heaters and part orders. Support is provided by accepting and processing orders, coordinating with the shipping, production, control, and warehouse teams to ensure fulfillment of customer requirements, and assisting customers with product selection, order tracking, problem resolution, and warranty questions via phone and email. This position will serve our Raypak Division, located in Oxnard, CA. At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives—every day.
Requirements
- Front-line contact for internal and external customers
- Providing excellent customer experience regarding water heaters and part orders
Responsibilities
- Accepting and processing orders
- Coordinating with the shipping, production, control, and warehouse teams to ensure fulfillment of customer requirements
- Assisting customers with product selection, order tracking, problem resolution, and warranty questions via phone and email
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
