Customer Experience Representative Associate

Allina Health

2d • $21 - $28 • Onsite

About The Position

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Consider joining our Customer Experience Call Center! The Customer Experience Center supports all of Allina Health and works directly with patients and family members to help them navigate care. Multiple Needs available that focus on: Full Time (40 hours/week) and full benefits. Onboarding: First 8 weeks – 8:00 AM- 4:30 PM Mon-Fri. This includes instructor led classes, colleague shadowing and taking calls. Customer Experience Center is open 24/7/365. Shift/schedule will be assigned after 8 weeks of training. Current shift start times are from 7:00 AM to 11:30 AM. Shift end times are 3:30 PM to 8:00 PM. Weekends may be a part of schedule. Candidates must be flexible to meet business needs. Public transportation options are available for both locations.

Requirements

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• Ability to work efficiently in a fast paced, demanding environment with high call volume.
• Detail oriented individual with strong relationship building skills, excellent verbal communication, good listening, and strong telephone etiquette
• Ability to effectively incorporate use of technology
• Problem solving skills as related to appointment scheduling
• Ability to maintain confidentiality of patient and practice information
• Consistent attendance and punctuality

Nice To Haves

• High school/GED, associate's degree, or vocational degree
• Experience in a health care setting
• Experience with Healthcare Scheduling
• Experience with Customer Service

Responsibilities

• Provides patient access to systemwide services.
• Identifies need of customer by using active listen skills.
• Assists patient, clinical professionals and the general public with access to health care services.
• Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
• May assist customers with systemwide navigation.
• May provide systemwide paging services.
• Ensures data collection entries are accurate and complete.
• Systemwide registration processes are consistently followed to ensure accuracy.
• May include data needed to page critical events.
• May include creating telephone and triage encounters.
• Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
• May utilizing digital platform tools.
• May operate a multi-phone system.
• Other duties as assigned.

Benefits

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED