Customer Experience Rep (Manufacturing Accounts)

Dynamic Dies

12d•Onsite

About The Position

Dynamic Dies is seeking a Customer Experience Representative to support manufacturing accounts. This full-time, on-site role involves working directly with customers, managing details, and overseeing projects from order placement to completion. The position offers competitive pay based on experience, a strong benefits package, and a team-focused environment within a growing company that has been a trusted name in the corrugated packaging industry since 1971. The Toledo-area location serves as a production hub and corporate office.

Requirements

3+ years of experience in customer service, account coordination, or a similar role
Experience in a manufacturing or fast-paced environment preferred
Strong written and verbal communication skills
Proficiency in Microsoft Office (Excel, Outlook, and similar tools)
High attention to detail and organizational skills
Ability to manage multiple priorities and deadlines

Responsibilities

Serve as a key point of contact for a designated group of customers, managing their orders from initial request through production.
Enter and manage customer orders with accuracy and attention to detail.
Prepare quotes and follow up on customer requests.
Communicate with customers via email and phone to provide updates and support.
Coordinate with internal teams to ensure orders move smoothly through production.
Troubleshoot issues and help resolve questions related to orders or timelines.
Balance multiple priorities in a custom project environment.