Customer Experience Rep II

Allergan Aesthetics • Austin, TX

1d

About The Position

The Customer Experience Rep II provides customer service to AbbVie customers and sales representatives in a collaborative customer operations environment. The role processes email orders and works to resolve issues that could prevent orders from shipping. It manages incoming orders and the order inbox, monitors open orders, and helps ensure orders ship on time. The representative investigates customer requests and complaints, provides accurate answers in accordance with company policies and guidelines, and processes returns, credits, and rebills when appropriate. Success in the position requires professional communication, sound problem-solving, attention to detail, and the ability to work both independently and as part of a team.

Requirements

• 2–4 years of customer service experience.
• Experience working in a team-oriented, collaborative environment.
• Proficiency in the MS Office Suite.
• High school diploma.
• Goal-oriented, positive, and curious outlook.
• Exceptional attention to detail and ability to handle multiple tasks and meet deadlines.
• Excellent written and oral communication skills.
• Exceptional organizational skills and ability to prioritize effectively.
• Problem-solving ability and capacity to make quality decisions.

Nice To Haves

• Preferred experience with Salesforce and SAP.
• Bachelor’s degree preferred.

Responsibilities

• Address customer inquiries, requests, and issues promptly and professionally.
• Investigate and follow up on customer requests and complaints, triage emails, and resolve issues in a timely manner.
• Process returns, credits, and rebills as appropriate.
• Provide accurate, high-quality answers to customer questions in accordance with company policies and guidelines.
• Deliver courteous and professional customer service.
• Manage the order inbox and orders received through various channels.
• Work effectively both independently and collaboratively within a team.
• Listen attentively to customer needs and questions and respond appropriately.
• Manage open orders daily and help ensure timely shipment.
• Use critical thinking to resolve customer issues and needs effectively.

Benefits

• Paid time off, including vacation, holidays, and sick time.
• Medical, dental, and vision insurance for eligible employees.
• 401(k) for eligible employees.
• Eligible to participate in short-term incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED