Customer Experience Quality Management Analyst
About The Position
DaVita is seeking a Customer Experience Quality Management Analyst to join their team. This role is part of a company with Core Values such as TEAM and FUN, and a "Community first, Company second" culture. DaVita is dedicated to caring for patients suffering from chronic kidney failure around the world, with clinical outcomes consistently ranked above the national average. They offer award-winning education and training, performance-based rewards, and a comprehensive benefits package. The company strives to be a community first and a company second, aiming for all teammates to experience DaVita as "a place where I belong."
Requirements
- High school diploma or equivalent required
- Basic computer skills and proficiency in MS Word, Excel, and Outlook required
Nice To Haves
- Minimum of three (3) years' healthcare reimbursement experience preferred
- experience with admissions, billing, and collections preferred
- Demonstrated knowledge of insurance rules, regulations and Coordination of Benefits for federal, state, and managed care payors in multiple states preferred
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, Headspace
- backup child and elder care
- maternity/paternity leave
- Professional development programs
- on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
