Quality Management, Analyst
About The Position
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.
Requirements
- Experience in one or more of the following areas: Quality assurance, quality control, quality management, audit, risk, or compliance within financial services or other highly regulated industries
- Performing complex testing and validation of internal processes, preferably in areas such as: Tax operations, Transaction banking, Commercial loan operations, Deposit Operations
- Knowledge of: Quality review methodologies and processes, Metrics development and reporting, Quality performance indicators and measurements
- Intermediate to advanced proficiency in Microsoft Office tools, including: Excel, PowerPoint, Business Objects (or similar reporting tools)
- Strong verbal and written communication skills
- Analytical and critical thinking abilities with a focus on problem-solving
- Sound judgment and a commitment to continuous improvement
- Resilience, adaptability, and openness to diverse perspectives
- Proactive learner with a hands-on approach
- Active listening skills with the ability to ask insightful questions
- Effective use of technology to enhance efficiency and outcomes
- Inclusive mindset with strong collaboration skills
- Demonstrates integrity and ethical behavior in all actions
- Bachelor’s degree or equivalent professional experience required
Nice To Haves
- Degree in Finance, Accounting, Business, or a related field
- Relevant certifications (e.g., QA, Audit, Compliance, Risk) are a plus
Responsibilities
- Conduct routine evaluations of internal processes to ensure controls and procedures are operating effectively
- Identify gaps, risks, and control weaknesses; document and communicate findings clearly
- Apply data collection and analysis techniques to support quality assessments
- Assist in developing and enhancing quality review frameworks and processes
- Prepare and distribute daily quality, risk, and control reports
- Support process improvement initiatives and product management efforts
- Deliver quality metrics and reporting to stakeholders and business partners
- Adhere to escalation protocols and reporting requirements
- Respond to inquiries received through the quality assurance team mailbox
- Contribute to continuous improvement efforts, including customer experience, innovation, and technology enhancements
- Support ad hoc projects and initiatives as needed
Benefits
- Comprehensive health and wellness benefits
- Retirement plans
- Educational assistance and training programs
- Income replacement for qualified employees with disabilities
- Paid maternity and parental bonding leave
- Paid vacation, sick days, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
