DAN Skillbridge Program - Customer Experience Professional
About The Position
This SkillBridge fellowship provides transitioning Service Members with structured, hands-on training in customer experience, service operations, and member support within a mission-driven nonprofit environment. Participants will gain experience analyzing service delivery systems, mapping customer and member journeys, evaluating service feedback, identifying operational friction points, and supporting service improvement initiatives aligned with Divers Alert Network (DAN) operations, including member services, safety support, and emergency assistance workflows. Training emphasizes operational service delivery, service recovery, escalation pathways, communication standards, and continuous improvement in a civilian environment.
Requirements
- Transitioning Service Members
- Completion of SkillBridge fellowship training
Nice To Haves
- Dive experience is highly desirable
Responsibilities
- Analyzing service delivery systems
- Mapping customer and member journeys
- Evaluating service feedback
- Identifying operational friction points
- Supporting service improvement initiatives aligned with DAN operations, including member services, safety support, and emergency assistance workflows
- Gaining experience in operational service delivery
- Learning service recovery techniques
- Understanding escalation pathways
- Adhering to communication standards
- Participating in continuous improvement in a civilian environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
