Customer Experience Partner - JCB

A.P. Moller - Maersk•San Antonio, TX

4d•Onsite

About The Position

As a Senior Customer Experience Partner – JCB, you will be responsible for delivering a high-quality, end-to-end customer experience while overseeing the day-to-day execution of supply chain operations for a key strategic account. You will collaborate closely with internal teams, global service centers, vendors, and the customer to ensure operational excellence, maintain performance standards, and continuously improve logistics outcomes. This is a highly visible, onsite role that combines operational coordination, customer relationship management, and supply chain execution.

Requirements

3–5 years of experience in supply chain management, logistics, or transportation operations
Strong background in shipping operations and end-to-end supply chain processes
Bachelor’s degree or equivalent experience in logistics, business, or a related field
Strong communication skills with a customer-focused and collaborative mindset
Proficiency in MS Office and ability to analyze data and generate operational insights
Ability to work independently, manage ambiguity, and perform effectively in a fast-paced environment
Strong problem-solving, conflict resolution, and analytical skills
Knowledge of logistics markets and operational best practices.

Nice To Haves

Experience working in international logistics environments is preferred

Responsibilities

Manage day-to-day coordination of domestic shipments, ensuring smooth execution across the supply chain
Build and maintain strong relationships with customer stakeholders, internal teams, and external logistics partners
Execute operations in line with defined SOPs, IOPs, and KPIs while ensuring service delivery commitments
Identify operational exceptions, troubleshoot issues, and implement timely solutions aligned with program guidelines
Collaborate with Global Service Centre (GSC) teams to deliver consistent and efficient service
Analyze operational performance, identify gaps, and recommend improvements to enhance service levels
Support onboarding of carriers and vendors, including procurement and execution via Transporeon
Monitor rates, routing, and service performance to ensure cost efficiency and operational effectiveness
Ensure compliance with applicable laws, company policies, and customer-specific requirements
Provide proactive communication to manage demurrage, detention, and other logistics challenges.