Customer Experience Manager

Five Below • Saint George, UT

6d • Onsite

About The Position

The Customer Experience Manager leads customer service and front-end operations at an assigned Five Below store. The role ensures crew members provide the B.E.S.T. customer service experience and helps the store achieve customer service score goals set by the District Manager. It also supports merchandising, store readiness, equipment operations, and the recruitment, training, coaching, development, and supervision of crew members. The manager performs Store Manager duties in the Store Manager’s absence. Additional responsibilities may be assigned by the Store Manager according to store needs.

Requirements

• High school graduate or equivalent.
• At least 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
• Ability to work a flexible schedule that meets business needs, including day, evening, weekend, and potentially overnight shifts and travel as required.
• Ability to identify and discern email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb and descend ladders; kneel, bend, twist, and stoop; communicate and exchange accurate information with customers and coworkers; and move throughout the sales floor and stock room.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide attentive customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and ensure guests receive a fast, friendly checkout.
• Lead the assigned store in achieving and maintaining customer service score goals provided by the District Manager.
• Lead front-end operations and ensure candy, soda, and snack merchandising meets or exceeds brand standards.
• Ensure front-end equipment is working and associates are trained on it and applicable services.
• Handle opening and closing procedures, maintain cleanliness and recovery, and keep the store ready for customers.
• Perform Store Manager duties in the Store Manager’s absence.
• Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
• Review corporate communications and respond accordingly.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED